Letters / Reminders
The new HRA system is set up to remind you to provide supporting documentation. However, before we even send you a letter requesting documentation, we will first try to match the dollar amount of your Benny Card transaction to the dollar amount of the patient liability of one of your claims in our claims system. If we can do that, you will not get a letter because we essentially have found the EOB for you and we don't need you to send it in as well. We will try to match your claims for 30 days after your debit card transaction. If we cannot match it, then a first documentation request will be sent to you 30 days after your debit card transaction.
At this time, you can simply upload the supporting documentation directly to the claim. We will see that you have uploaded receipts, and your claim will be reviewed to ensure that it is an eligible HRA expense. If we need more information, the claim will be denied and a denial letter or a request for more information will be mailed to you.
After 30 days from the first documentation request letter, if supporting documentation has not been received, an overdue notice will be sent. After another 30 days, if supporting documentation has not been received, an ineligible letter will be sent and your card will be temporarily suspended until we receive the documentation and substantiate it.